Account Manager - Clinical

Austin, Texas, United States | Full-time


Account Manager

Austin, Texas, United States   Full-time



About SubjectWell


SubjectWell is a venture-backed startup on an unstoppable mission to disrupt the antiquated $100 billion-dollar clinical trial patient recruitment sector. Almost all clinical trials fall behind schedule, leaving patients unable to access the most promising treatments and pharmaceutical and biotech companies unable to quickly carry their innovations to market. SubjectWell was founded by two entrepreneurs on their third successful startup, to unlock the potential of a true marketplace for clinical trials. We leverage proven data science and performance marketing techniques to hit a hard reset to the massive patient recruitment challenge that sits at the critical nexus of speeding delivery of the best therapeutics to the world. Here's your chance to really make a difference, both in your career and in the lives of millions.


About the Position


In this role, the employee will oversee and manage multiple existing projects and foster the relationship with Contract Research Organization (CRO), Pharmaceutical, Biotechnology project teams as well as site and site network teams. The successful candidate will provide regular project updates, while effectively answering queries and liaising as needed with internal teams. Ultimately, a successful Account Manager should collaborate with our sales team to help them achieve quotas while keeping our clients satisfied and engaged with our products and services.


Responsibilities and Duties


  • Serve as the main point of contact for all client account management matters.
  • Cultivate strong, long-term relationships with new and existing client accounts.
  • Ensure timely and successful delivery of SubjectWell services for multiple projects simultaneously.
  • Track and report key account metrics.
  • Cleary communicate the progress of studies and escalate challenges/issues to internal teams.
  • Maintain frequent communication with the site support team and collaborate on any requests from clients that require communication with clinical research sites
  • Develop and grow new business opportunities with existing clients and collaborate as appropriate with the business development team.
  • Develop and maintain deep knowledge of the client organization being supported.




Qualifications and Skills


  • Proven track record of managing and supporting projects at a CRO, or patient recruitment company.
  • Demonstrated experience in cultivating and developing new business opportunities with existing customer base.
  • Attention to detail and ability to work simultaneously on multiple projects and priorities.
  • Ability to work independently and proactively with excellent time management skills.
  • Ability to prioritize tasks in a fast-paced and frequently-changing environment.
  • A clear, concise, and professional communication style.
  • Critical thinking to improve services, processes, and to convey issues to others; escalating issues and following up as appropriate.
  • Proficiency in computer software use, including Word, Excel, PowerPoint, and Outlook.
  • Ability to work with and across different teams





  • Full Medical, Dental, and Vision Benefits
  • 401(k) with Profit Sharing
  • Paid Time Off (PTO)
  • Competitive Wages
  • Paid Holidays
  • Casual office
  • Flexible Vacation