Research Coordinator/Clinical Site Support Manager

Austin, Texas, United States | Patient & Site Support | Full-time

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Clinical Site Support Manager

Customer/Client Service Associate

Site Support Coordinator

About SubjectWell

 

SubjectWell is a venture-backed startup on an unstoppable mission to disrupt the antiquated $100 billion-dollar clinical trial patient recruitment sector. Almost all clinical trials fall behind schedule, leaving patients unable to access the most promising treatments and pharmaceutical and biotech companies unable to quickly carry their innovations to market. SubjectWell was founded by two entrepreneurs on their third successful startup, to unlock the potential of a true marketplace for clinical trials. We leverage proven data science and performance marketing techniques to hit a hard reset to the massive patient recruitment challenge that sits at the critical nexus of speeding delivery of the best therapeutics to the world. Here's your chance to really make a difference, both in your career and in the lives of millions.

 

About the Position

 

This position supports patient recruitment activity by acting as the primary point of contact for research sites (doctor’s offices) who receive patient referrals from SubjectWell. The successful candidate will facilitate proper and timely communication in order to ensure that these sites have the support that they need to utilize our services, and that our patient referrals are progressing smoothly through the clinical trial process.

 

Responsibilities and Duties

 

  • Provide the first line of technical and account support for the staff at clinical research sites using our customer portal, including:
  • Training sites and bringing new sites on board
  • Answering questions about SubjectWell’s tools and services
  • Ensuring that sites provide updates on patients in a timely manner
  • Provide study level support with sponsors and CROs including but not limited to:
  • Reviewing overdue feedback and our escalation process
  • Discussing site issues and concerns
  • Communicating to and with study teams about site updates, challenges, pauses, and deactivations
  • Maintain frequent communication with the account management team and collaborate on any requests from clients that require communication with clinical research sites
  • Develop and implement team-wide and company-wide process improvement.
  • Be proactive, empathetic and cheerful in interactions with site employees, and study teams.

 

 

 

Qualifications and Skills

 

  • High Proficiency in computer software use, including Word, Excel, PowerPoint and Outlook.
  • The ability to manage time and prioritize tasks in a fast-paced and frequently changing environment.
  • Attention to detail and ability to work simultaneously on multiple projects and priorities.
  • A clear, concise, and compassionate communication style.
  • Ability to work independently and proactively with excellent time management skills.
  • Critical thinking to improve services/processes/convey issues to others; escalating issues and following up on issues as appropriate.
  • Customer service experience in a healthcare environment preferred.
  • Ability to work with and across different teams

 

 

Benefits

 

  • Full Medical, Dental, and Vision Benefits
  • 401(k) with Profit Sharing
  • Paid Time Off (PTO)
  • Competitive Wages
  • Paid Holidays
  • Casual office
  • Flexible Vacation